Training Specialist
Identify the development needs of staff and address those needs through targets trainings and development initiatives.
Identify the development needs of staff and address those needs through targets trainings and development initiatives.
JOB DESCRIPTION:
The Training Specialist will be report to the Head of Training and Human Resources at One Acre Fund Tanzania. Their primary role will be to identify the development needs of staff and address those needs through targeted trainings and development initiatives. The ideal candidate will have an excellent understanding of adult learning principles and will apply those principles in their training implementation. They will support the Head of Training and HR to coordinate a Leadership Development course and will assist in tracking of all training and development initiatives and in holding managers accountable to investing in the growth of their staff. The Training Specialist will also work with the Language teacher on Swahili-learning initiatives for international staff members.
Primary Duties:
• Assess staff needs and build a training plan
• Assess the development needs of One Acre Fund Tanzania staff
• Evaluate assessment results and identify greatest areas of need
• Build a training plan that effectively responds to evaluation results
• Facilitate staff trainings and professional development opportunities
• Find or create resources for implementing staff training and development strategies o Prepare training and development materials and deliverables
• Facilitate trainings and development initiatives
• Follow up after trainings to ensure retention and gage progress
• Manage and coordinate Language-learning initiatives
• Work with the Swahili language teacher to motivate international staff to attend classes o Utilize tools to encourage and track learning outside of work hours (like Duolingo)
• Research and disseminate English-learning tools and resources
CAREER GROWTH AND DEVELOPMENT
Primary Duties:
• Assess staff needs and build a training plan
• Assess the development needs of One Acre Fund Tanzania staff
• Evaluate assessment results and identify greatest areas of need
• Build a training plan that effectively responds to evaluation results
• Facilitate staff trainings and professional development opportunities
• Find or create resources for implementing staff training and development strategies o Prepare training and development materials and deliverables
• Facilitate trainings and development initiatives
• Follow up after trainings to ensure retention and gage progress
• Manage and coordinate Language-learning initiatives
• Work with the Swahili language teacher to motivate international staff to attend classes o Utilize tools to encourage and track learning outside of work hours (like Duolingo)
• Research and disseminate English-learning tools and resources
CAREER GROWTH AND DEVELOPMENT
One Acre Fund invests in building management and leadership skills. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting-style career reviews. We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. Because of our rapid growth, we constantly have new high-level roles opening up and opportunities in many functions. This results in fast career growth for our staff.
QUALIFICATIONS
QUALIFICATIONS
We are seeking a candidate with strong work experience and a strong educational experience. Candidates who fit the following criteria are strongly encouraged to apply:
• Experience as a trainer / facilitator
• Exceptionally strong oral communication skills; should be comfortable and engaging when
speaking in front of large groups of people
• Strong inter-personal skills and a willingness to engage with staff
• Experience in and understanding of adult learning principles
• Advanced written communication skills
• Leadership experience at work, or outside of work
• Experience in Microsoft Office (Word, Excel and Powerpoint)
• Ideally will have some international experience or education
• Strong organizational skills
• Highly motivated and enthusiastic attitude
• Language: English required
PREFERRED START DATE
Flexible
COMPENSATION
We offer a modest starting salary that affords a high quality of life in our areas of operation. This is a career-track role with performance-based raises and the ability to expand responsibilities over time.
Note: We are not able to sponsor a visa for this position.
TO APPLY CLICK HERE
• Experience as a trainer / facilitator
• Exceptionally strong oral communication skills; should be comfortable and engaging when
speaking in front of large groups of people
• Strong inter-personal skills and a willingness to engage with staff
• Experience in and understanding of adult learning principles
• Advanced written communication skills
• Leadership experience at work, or outside of work
• Experience in Microsoft Office (Word, Excel and Powerpoint)
• Ideally will have some international experience or education
• Strong organizational skills
• Highly motivated and enthusiastic attitude
• Language: English required
PREFERRED START DATE
Flexible
COMPENSATION
We offer a modest starting salary that affords a high quality of life in our areas of operation. This is a career-track role with performance-based raises and the ability to expand responsibilities over time.
Note: We are not able to sponsor a visa for this position.
TO APPLY CLICK HERE
Youth Segment Specialist (Grade 12)
JOB PURPOSE
To improve the value and grow youth base, minimize value churn and upgrade customers within the base. Segment owner needs to create a roadmap to deliver the proposition with right product mix, experience
and retention strategies, that are deployed throughout the organization, whilst working with a virtual team across the company encompassing products and services, customer experience, sales & distribution and CVM teams among others.
To improve the value and grow youth base, minimize value churn and upgrade customers within the base. Segment owner needs to create a roadmap to deliver the proposition with right product mix, experience
and retention strategies, that are deployed throughout the organization, whilst working with a virtual team across the company encompassing products and services, customer experience, sales & distribution and CVM teams among others.
The ultimate responsibility is to ensure that Tigo Tanzania becomes the operator of choice to Youth Segment
CORE RESPONSIBILITIES
CORE RESPONSIBILITIES
Delivering solid results
Content Marketing
Service and Channel Transformation
Content Marketing
Service and Channel Transformation
Roadmap and execution plan development
• Develop and implement a twelve-month roadmap for youth segment in partnership with other business units encompassing a full customer journey from acquisition, value growth and retention (including loyalty initiatives)
• To create sustainable, profitable, market volume and value growth for the Youth Segment of the Consumer
Market.
• Developing initiative to increase customers usage and satisfaction via the customer management
process, including customer experience.
Acquisition & Penetration
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies and
retail strategies aligned to Tigo Tanzania Value proposition.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative
approaches to drive sustainable growth in the markets.
• Drive an increase in Tigo Tanzania Net Promoter Score.
• Develop strategies to drive customer adoption and usage of the service
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
Business delivery/ segment ownership
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and
market share, stir up preservation, etc in support of defined marketing strategies
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives / events / relevant activities and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management
process
• Develop and implement a twelve-month roadmap for youth segment in partnership with other business units encompassing a full customer journey from acquisition, value growth and retention (including loyalty initiatives)
• To create sustainable, profitable, market volume and value growth for the Youth Segment of the Consumer
Market.
• Developing initiative to increase customers usage and satisfaction via the customer management
process, including customer experience.
Acquisition & Penetration
• Work with internal stakeholders to drive service delivery and availability.
• Review market and internal conditions and contribute to the development of marketing strategies and
retail strategies aligned to Tigo Tanzania Value proposition.
• Evaluate new opportunities for expansion and revenue growth and develop creative and innovative
approaches to drive sustainable growth in the markets.
• Drive an increase in Tigo Tanzania Net Promoter Score.
• Develop strategies to drive customer adoption and usage of the service
• Develop promotion campaigns to stimulate usage and profitable consumer connections.
Business delivery/ segment ownership
• Develop detailed plans and programs to achieve set targets for profitability, revenue, value and
market share, stir up preservation, etc in support of defined marketing strategies
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives / events / relevant activities and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management
process
Experience delivery
• Create a different experience for the segment, both on different touch points (digital/brick and mortar), and also during the lifecycle.
• Create a different experience for the segment, both on different touch points (digital/brick and mortar), and also during the lifecycle.
Communication/Brand
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Assist Marketing to develop advertising/communication concepts in support of Tigo tanzania brand
building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Manage and contribute to the development of communication to drive understanding of value proposition and achieve business objectives.
• Assist Marketing to develop advertising/communication concepts in support of Tigo tanzania brand
building initiatives and manage advertising/promotions/events independently from concepts stage (agency briefing–script-storyboard development) to execution (production- flighting).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
CAPABILITIES
• Excellent in analytics and segmentation
• Has a consumer focused acumen
• Financial ability, understands financial implications for the business, makes calculated P&L and budgetary decisions
• Strong program management skills
• Team player, leads from the front
• Has integrity and maturity of thinking
• Technology driven, capable of understanding and using statistical modeling techniques
• Excellent in analytics and segmentation
• Has a consumer focused acumen
• Financial ability, understands financial implications for the business, makes calculated P&L and budgetary decisions
• Strong program management skills
• Team player, leads from the front
• Has integrity and maturity of thinking
• Technology driven, capable of understanding and using statistical modeling techniques
QUALIFICATION AND EXPERIENCE
• University Degree, preferably in Marketing or communication
• MBA or Masters preferably in Marketing.
• 7+ years of total experience (preferably telecommunications ) and 3 years of segment understanding.
This position is open to people: Local
• University Degree, preferably in Marketing or communication
• MBA or Masters preferably in Marketing.
• 7+ years of total experience (preferably telecommunications ) and 3 years of segment understanding.
This position is open to people: Local
Employee who wants to apply for this position should:
• Inform the Line Manager and HOD
• Send your application together with internal application form dully signed by the respective line manager.
• Do the assessment necessary to show the abilities and knowledge required by the position
• Inform the Line Manager and HOD
• Send your application together with internal application form dully signed by the respective line manager.
• Do the assessment necessary to show the abilities and knowledge required by the position
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"Only Successful Candidates will be contacted
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